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Shipping & Returns

 

  • Note: Shipping costs shown include fuel surcharges. 
    Some countries may impose Custom and Import duties, taxes or any other customs related charges are not included. 
    Buyers bear all responsibility for all extra charges incurred (if any). 
  • We will request if there might be some Remote Area* charges incurred by DHL Express for some remote addresses.


ALL Orders with CAPTURED PAYMENT is NOT REFUNDABLE.

Please be understanding that All purchases are not regrettable/refundable once the fund is CAPTURED via Paypal, regardless the status is PRE-ORDER, Awaiting Fulfillment or Awaiting Shipment.

**We might only refund (the total orders amount minus 10% of PayPal and Administration fees) upon management approval

All items are shipped are covered by the Return Policy mentioned below.

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**Undeliverable or Returned Parcels  = Disposal Parcel
Buyer(s) has to be responsible and pay for the FULL AMOUNT for reshipping - In the event of wrong address or postcode mistake keyed in by Buyer(s).

 

Shipping

Global Logistics - International Shipping | DHL Home | United States of  America


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Should there's any concern, kindly
 Contact Us for clarification.

  1.  We are only shipping with our trusted delivery partner effective 1.MAY.2020 from KL Malaysia to rest of Asia, US, Europe  (unlike others are using China's ePxcket services. *We will request if there might be some Remote Area* charges incurred by DHL Express for some remote addresses.
    • Note: Shipping costs shown include fuel surcharges. 
      Some countries may impose Custom and Import duties, taxes or any other customs related charges are not included. 
      Buyers bear all responsibility for all extra charges incurred (if any).
  2. We double quality check and control - from China Factory and Malaysia's dispatch centre.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full dollar.

*** IF you do not find country in the list, Please contact us  to find out more if it is possible to get it shipped to your desired location. Sorry for the inconveniences caused.

  • Note: Shipping costs shown include fuel surcharges.
    Some countries may impose Custom and Import duties, taxes or any other customs related charges are not included.
    Buyers bear all responsibility for all extra charges incurred (if any).

 

Return Address: MiniCompleteTank.com (Aqua Nature's address)
B-G-10, Seri Gembira Avenue, Jalan Senang Ria, 58200 Taman Gembira, W.P. Kuala Lumpur, Malaysia.

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Warranty & Returns Policy

You may return most new, unopened items within 7 days after delivered for a full refund*

We accept 7 days product return after product have been delivered/received, only if it's a natural defects and not caused by human mistakes or wear and tears. We are more than happy to replace any defect item(s), but we are doing genuine business and have already double checked the item(s) before we sent out, and due the International Shipping Cost is high, so the shipping cost has to be beared by the Buyer. Sorry for any inconveniences caused.

We provide 3 months warranty from the date of shipment on the electronic parts: the LED light and the water pump (not human error or wear and tear parts).

Shipping cost is to be beared by the Buyer.


*Buyer to bear the return shipping cost and USD28.90 of delivery cost, inclusive of thePaypal transactions fee.)

Note: we only cover the warrant for the electronic parts i.e. water pump and LED Light for 3 months, shipping cost is not covered.

We'll also pay the return shipping costs if the return is a result of our error (in the event of you received an incorrect or defective item and reported within 7 days of delivery, etc.), otherwise Buyer should have responsible for the return/replacement shipping cost of (i.e US is USD28.90) inclusive of the Paypal transactions fee.)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

If you are shipping an item over US$50, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.

Return Address: 
MiniCompleteTank.com (Aqua Nature's address)
B-G-10, Seri Gembira Avenue, Jalan Senang Ria, 58200 Taman Gembira, W.P. Kuala Lumpur, Malaysia.