ALL Orders with CAPTURED PAYMENT is NOT REFUNDABLE.
Please be understanding that All purchases are not regrettable/refundable once the fund is CAPTURED via Paypal, regardless the status is PRE-ORDER, Awaiting Fulfillment or Awaiting Shipment.
All items are shipped are covered by the Return Policy mentioned below.
**Undeliverables or Returned Parcels = Disposal Parcel
Buyer(s) has to be responsible and pay for the FULL AMOUNT for reshipping - In the event of wrong address or postcode mistake keyed in by Buyer(s).
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Should there's any concern, kindly Contact Us for clarification.
- We provide WORLDWIDE FREE SHIPPING* using DHL eCommerce* from KL Malaysia for Asia, US, Europe (unlike others are using China's ePxcket services)
- FREE SHIPPING with DHL eCommerce: US*, IT, FR UK, ES, SG, AU, and some Asia countries. US* (non-remote), rest of the world we will use Malaysia National Post.
- GERMANY will be using DHL EXPRESS is recommended by Germany Custom Department.
We double quality check and control - from China Factory and Malaysia office.
* FREE SHIPPING only applicable on purchase of Mini Complete Tank set and certain products.
* Some Asia countries, US (non-remote), major European countries only;
(remote: Alaska, Hawaii, Puerto Rico, Virgin Islands, and Guam - add USD5.00/item handling fee.), rest of the world we will use Malaysia National Post.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full dollar.
*** IF you do not find country in the list, Please contact us to find out more if it is possible to get it shipped to your desired location. Sorry for the inconveniences caused.
- Note: Shipping costs shown include fuel surcharges.
Import duties, taxes and other customs related charges are not included. Buyers bear all responsibility for all extra charges incurred (if any).
DHL eCommerce transits time:
Return Address: MiniCompleteTank.com
No,12 Plaza Usahawan Genting Klang,Jalan Danau Niaga Taman Danau Kota, Setapak Kuala Lumpur, Malaysia.
You may return most new, unopened items within 7 days after delivered for a full refund*
*Buyer to bear the return shipping cost and USD18 of delivery cost)
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise Buyer should have responsible for the return shipping cost.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
If you are shipping an item over US$50, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
Return Address: MiniCompleteTank.com
No.12 Plaza Usahawan Genting Klang,Jalan Danau Niaga Taman Danau Kota, Setapak Kuala Lumpur, Malaysia.